Responding to Anger

Workplaces, irrespective of their nature or size, can sometimes become a ground for emotions to flare up, with anger being one of the most potent and challenging to address. An employee’s outburst, if not addressed efficiently, can disrupt team harmony, reduce productivity, or even escalate to aggressive actions. It’s crucial for supervisors, managers, and team members to have the skills and knowledge to de-escalate such situations, ensuring the safety and well-being of all parties involved.

Anger is a natural emotion that can arise from numerous triggers in the workplace – from interpersonal conflicts and workload stressors to personal issues that spill over. Learning to respond to and de-escalate anger is a vital skill that can foster a supportive and collaborative environment.

What You’ll Learn

This course aims to provide participants with the tools and strategies to effectively respond to and manage anger in the workplace. By the end of the course, participants will be able to:

• Recognize the signs and stages of anger
• Understand the underlying causes and triggers of anger
• Apply active listening and empathetic communication techniques
• Utilize proven de-escalation strategies tailored to the situation
• Address and redirect aggressive behavior without confrontation
• Facilitate constructive conversations post-outburst to prevent future incidents
• Recognize when professional intervention or mediation may be necessary

This course is designed for supervisors, managers, HR professionals, team leads, and any staff members who may encounter or need to address anger and conflicts in the workplace. It’s also beneficial for employees at all levels to foster a positive and respectful work environment.

Specifications

Categories: Construction & General Industries

Simulation Length: 10-15 minutes

Languages: English

Headset Availability: We can deploy our training to most major headsets.

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